Godrej Inbound Calling

Direct Source is looking for a Godrej Inbound Calling to join its team in Thane, Mumbai. Salary is up to ₹25,000/month. The team is filling 10 vacancies.

In the employer’s words

Centralized Pick N Drop. 1 - 2 Years Experience Compulsory. | Languages : Malayalam, Gujarati, Telugu, Tamil, Kannada, English

Compensation

The salary for this role is ₹20,000 – ₹25,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English, Gujarati, Kannada, Malayalam, Tamil, Telugu
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Malayalam, Gujarati, Telugu, Tamil, Kannada, English
• You are polite and customer-first

Key responsibilities

Your main tasks will be to:

• You'll meet quality, call-handling and satisfaction targets.
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Quick facts

• Location: Thane, Mumbai, Maharashtra
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10

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