Hsbc Customer Care 27K Inhand Thane

Direct Source is looking for a Hsbc Customer Care 27K Inhand Thane to join its team in Thane, Mumbai. Salary is up to ₹27,000/month. The team is filling 30 vacancies.

Note from the employer

Opening For Banking Inbound Customer Service Processupselling (Hs Ar) Waghle Estate Ashar It Park Thane Locationgraduate With Min 6 Mnths Bpo Inbound Customer Service Experience On Papersalary 26000 Inhand 32000 Ctcshift Rotational 6.30Am-8.30Pm (Any 9 Hrs) 1 Rotational Weekoffexcellent English Communication Required V5 Qualitysalary Starts From Day One. Pick Drop Available From Thane Station. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam | Type : Mutual Funds

Key responsibilities

• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• You will log every interaction and its outcome in the support system.
• You will meet quality, call-handling and satisfaction targets.
• You will resolve queries and complaints with patience and accuracy.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Skills: Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Mutual Funds
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• Type: Mutual Funds
• You are polite and calm under pressure

Compensation

Compensation: ₹26,000 – ₹27,000 per month.

Job at a glance

• Job location: Thane, Mumbai, Maharashtra
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Work from office
• Openings: 30
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Direct Source.