Hsbc Lead Generation Process

Direct Source is looking for a Hsbc Lead Generation Process to join its team in Malad West, Mumbai. The team is filling 30 vacancies. Salary is up to ₹23,000/month.

Note from the employer

Process: Hsbc Pil Required Count : Outbound Process Prior Experience : Hsc With Experience Shift Timing: 9.30Am To 6.30Pm Sunday Fix Off Ctc : 23000 Ctc In Hand: 18000 Excellent Communication Skillsprocess: Hsbc Cbb Required Count : 50Process Details: Outbound Process Prior Experience : Hsc With 6 Months Experience Shift Timing: 9.30Am To 6.30Pm Sunday Fix Offcategory B Ctc : 20500 Ctc In Hand: 16000 Category Actc : 24270 Inhand: 19000 Excellent Communication Skillsexcellent Coms Easy Selection Immediate Joining Free Job Direct Company. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : English, Hindi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

What you will do

Your main tasks will be to:

• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant.
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam, Punjabi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: English, Hindi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are polite and customer-first

Salary

You will be paid ₹16,000 – ₹23,000 per month.

Position details

• Job location: Malad West, Mumbai, Maharashtra
• Vacancies: 30
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Office-based
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Direct Source.