Icici Collection Process

Direct Source wants to bring on an Icici Collection Process for its Thane, Mumbai team. You can earn up to ₹20,000/month. 30 candidates will be hired for this role. Great for first-time job seekers.

In the employer’s words

Icici Collection Process Easy Selection Free Of Cost Job Pic Up Drop Facility. Type : Inbound, Domestic | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

What you get

You will be paid ₹16,000 – ₹20,000 per month.

Who can apply

• Open to freshers
• Graduate or equivalent
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are polite and patient

What the job involves

Your main tasks will be to:

• You'll escalate complex cases to the right team within the SLA.
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Job details

• Location: Thane, Mumbai, Maharashtra
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Vacancies: 30
• Work type: Work from office
• Job type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Direct Source.