Idfc First Bank S

A new Idfc First Bank S role is open at Direct Source, Airoli, Mumbai. The pay goes up to ₹25,000/month. There are 30 open positions. No experience? You can still apply.

In the employer’s words

Customer Service Easy Selection Pickup Drop Facility Available Free Of Cost Price. Type : Domestic, Outbound, Inbound | Languages : Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Salary

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Who can apply

• Freshers are welcome to apply
• Education: Graduate
• Good knowledge of Bengali, Domestic, Gujarati, Hindi, Inbound, Kannada, Malayalam and Marathi
• Basic English
• Freshers can apply
• Type: Domestic, Outbound, Inbound
• Languages: Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are customer-first and calm under pressure

Day-to-day work

Your main tasks will be to:

• You'll handle inbound and outbound customer calls, chats or emails.
• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA

Job at a glance

• Job location: Airoli, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work type: On-site
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Vacancies: 30
• Job type: Full time

Ready to start? Upload your resume and apply to Direct Source today.