Idfc Outbound Process

Looking for an Idfc Outbound Process role in Airoli, Mumbai? Direct Source is hiring now. The pay goes up to ₹26,000/month. 30 candidates will be hired for this role.

Note from the employer

Idfc Process Outbound Process Easy Selection Pic Up Drop Facility Free Of Cost Job. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Roles and responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status.

Salary

You will be paid ₹25,000 – ₹26,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam, Marathi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• A customer-first, polite attitude

Position details

• Location: Airoli, Mumbai, Maharashtra
• Job type: Full time
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 30
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Work from office

Ready to start? Upload your resume and apply to Direct Source today.