Inbound Customer Service Advisor

Start your next role as an Inbound Customer Service Advisor with Direct source in Turbhe, Mumbai. 10 candidates will be hired for this role. The pay goes up to ₹32,000/month.

Note from the employer

*Opening For Unity Small Finance Bank ( Third Party Payroll ) Turbhe Bank Location*Pure Inbound Process Graduate With Excellent English Communication (V5) Plus 1 Year Experience On Paper Experience In Banking Inbound Customer Service On Paper *Cibil Score 650*Salary 32000 Ctc 28000 Inhand. Start From Day One . Day Rotational Shift . One. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English

Pay and perks

Compensation: ₹28,000 – ₹32,000 per month.

Key responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Candidate profile

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English and Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English

Job at a glance

• Job location: Turbhe, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10
• Work mode: On-site
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Direct source today.