Inbound Customer Service Executive

A new Inbound Customer Service Executive role is open at Direct Source, Seawoods-Darave, Mumbai. There are 30 open positions. The pay goes up to ₹23,000/month.

Note from the employer

Opening For Simple Voice Customer Service ( Seawoods Location) 2 Min Walking Distance 12Th Pass . Average English Communication Required V3 . V3 Quality. Fresher Or Experience In Bpo Can Apply . Salary Fresher Naps 20000 Inhand . Without Naps 20000 Ctc 16500 Inhand. For Experience Up To 23000 Inhand Plus Pfday Rotational Shift Of 9 Hours Between 8 Am To 7Pm . One Rotational Off All Rounds Of Interview On Telephonic. Salary Start From Day One . Immediate Joiner Required Free Job Direct Company. Type : Domestic, Inbound | Languages : English, Hindi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Day-to-day work

As an Inbound Customer Service Executive, your work will include:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy

Eligibility

• Open to freshers
• Education: 12th Pass
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are calm under pressure and customer-first

Salary and benefits

Compensation: ₹16,000 – ₹23,000 per month.

Position details

• Location: Seawoods-Darave, Mumbai, Maharashtra
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Work from office
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 30
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Direct Source reviews applications regularly.