Inbound Customer Service

A new Inbound Customer Service role is open at Direct Source, Thane West, Mumbai. 30 candidates will be hired for this role. The pay goes up to ₹18,000/month.

Employer’s description

Opening For *Outbound Customer Service (Agilous)* In Thane Waghle*Average To Good English Communication Required*Hsc Fresher Or Experience Both Can Apply.*Salary 16000-18000*Shift Timing - 7Am To 4Pm / 1Pm To 10 Pm.One Rotational Offmin Age 20 Years*Good English Communication Required*Immediate Joinner Required. Languages : English

Pay and perks

Salary: ₹16,000 – ₹18,000 per month, based on skills and experience.

Skills and qualifications

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: English
• Good English
• Freshers can apply
• Languages: English

Day-to-day work

Here is what a typical day looks like:

• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.

Quick facts

• Job location: Thane West, Mumbai, Maharashtra
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30

Ready to start? Upload your resume and apply to Direct Source today.