Inbound Customer Service

Direct source has an opening for an Inbound Customer Service based in Thane, Mumbai. 10 candidates will be hired for this role. The pay goes up to ₹18,000/month.

Note from the employer

*Opening For One Assist Inbound Customer Service Process ( Thane Majiwada Etpl Tower Location 20 Min From Station Thane ) Pick Drop Facility From Thane Station**Above Average To Good English Communication Required( V3 Plus To V4 Quality Fresher Will Do. Salary 16000 To 18000 Inhand* 12Th Pass.*Shift Day Rotational Of 9 Hours . One Rotati. Languages : Malayalam, Gujarati, Tamil, Telugu, Marathi, Bengali, Kannada, Punjabi, English, Hindi

Compensation

Compensation: ₹16,000 – ₹18,000 per month.

What you will do

In this role, you will:

• You'll identify upsell opportunities where relevant.
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi and Punjabi
• Basic English
• Freshers can apply
• Languages: Malayalam, Gujarati, Tamil, Telugu, Marathi, Bengali, Kannada, Punjabi, English, Hindi
• You are customer-first and polite

Job at a glance

• Job location: Thane, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10
• Job type: Full time
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

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