. Inbound Customer Service Process

Direct Source is looking for a . Inbound Customer Service Process to join its team in Seawoods-Darave, Mumbai. Great for first-time job seekers. The team is filling 15 vacancies. Salary is up to ₹23,000/month.

Employer’s description

Opening For Simple Voice Customer Service ( Seawoods Location) 2 Min Walking Distance 12Th Pass . Average English Communication Required V3 . V3 Quality. Fresher Or Experience In Bpo Can Apply . Salary Fresher Naps 20000 Inhand . Without Naps 20000 Ctc 16500 Inhand. For Experience Up To 23000 Inhand Plus Pfday Rotational Shift Of 9 Hours Between 8 Am To 7Pm . One Rotational Off. Salary Start From Day One . Immediate Joiner Required. Type : Domestic, Inbound | Languages : English

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English and Inbound
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English
• A customer-first, patient attitude

Pay and perks

You will be paid ₹16,000 – ₹23,000 per month.

What you will do

Here is what a typical day looks like:

• You'll resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Job at a glance

• Location: Seawoods-Darave, Mumbai, Maharashtra
• Work mode: On-site
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Openings: 15

Apply today and take the next step in your career with Direct Source.