Inbound Customer Service Process

Looking for an Inbound Customer Service Process role in Ghansoli, Mumbai? Direct Source is hiring now. Freshers can apply. The pay goes up to ₹16,000/month. There are 10 open positions.

Note from the employer

*(Opening For Customer Service Dtv Process) In Ghansoli Mahape Location**Qualification-Hsc Paas Need - Good Comm Required (V3 V4) Fresher Experience Both Can Apply**Salary- Up To 16000**Shift - Rotational Sift**Week Off- Rotational Week Off**10 Minutes Walking Distance From Ghansoli Station**Max Age-32*. Type : Inbound, Domestic | Languages : Kannada, Hindi, English

Day-to-day work

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Salary and benefits

You will be paid ₹16,000 per month.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: Domestic, English, Hindi, Inbound, Kannada
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Kannada, Hindi, English
• Someone patient and customer-first

Quick facts

• Work location: Ghansoli, Mumbai, Maharashtra
• Work type: On-site
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Direct Source today.