Inbound Customer Service Process

Direct Source is hiring an Inbound Customer Service Process in Ghansoli, Mumbai. 10 candidates will be hired for this role. No experience? You can still apply. Salary is up to ₹18,000/month.

Note from the employer

(Opening For Customer Service Broadband Inbound Process) In Ghansoli Mahape Locationqualification-Hsc Paas Need - Good Comm Required (V2-V4) Fresher Experienceonly Male Requiredsalary- Up To 16000Shift - Rotational Siftweek Off- Rotational Week Off10 Minutes Walking Distance From Ghansoli Stationmax Age-32. Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are polite and customer-first

What you get

You will be paid ₹16,000 – ₹18,000 per month.

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Job details

• Work location: Ghansoli, Mumbai, Maharashtra
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Employment type: Full time
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 10
• Work type: On-site

Interested? Apply now on BetterJobs with your resume — Direct Source reviews applications regularly.