.Inbound Customer Service Process

Direct Source is looking for a .Inbound Customer Service Process to join its team in Airoli, Mumbai. There are 30 open positions. The pay goes up to ₹21,000/month.

Employer’s description

*Opening For Nykaa Inbound Customer Service Process ( Airoli Location) Pick Drop Facilty From Station**Excellent English Communication Required V5 Quality. Only Fresher Will Do* 12Th Pass. Fresher Salary 21200K Inhand ( Naps) . Day Rotational Shift Of 9 Hours Between 8Am To 10 Pm . One Rotational Off. Salary Starts From Day One . Salary. Languages : Gujarati, Bengali, Marathi, Hindi, Kannada, Punjabi, Telugu, Tamil, English

Roles and responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with Bengali, English, Gujarati, Hindi, Kannada, Marathi, Punjabi, Tamil
• Basic English
• Freshers can apply
• Languages: Gujarati, Bengali, Marathi, Hindi, Kannada, Punjabi, Telugu, Tamil, English

Salary

The salary for this role is ₹18,000 – ₹21,000 per month.

Job at a glance

• Location: Airoli, Mumbai, Maharashtra
• Vacancies: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Ready to start? Upload your resume and apply to Direct Source today.