Inbound Customer Service Process

Start your next role as an Inbound Customer Service Process with Direct Source in Ghansoli, Mumbai. You can earn up to ₹16,000/month. There are 20 open positions. Freshers can apply.

Note from the employer

Opening For Mahanagar Gas Process (Inbound Calling)Fresher Experience Both Can Apply Qualification-Hsc Need-Good Comm (V3 V4)Salary-Up To 16K In- Handshift- Rotational Shiftweek Off - Rotational Week Off10 Min Walking Distance From Ghansoli Stationmax- 32. Type : Domestic | Languages : English, Hindi

Salary and benefits

You will be paid ₹16,000 per month.

Who can apply

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi
• Good English
• Freshers can apply
• Type: Domestic
• Languages: English, Hindi
• Someone customer-first and polite

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You will handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Job details

• Work location: Ghansoli, Mumbai, Maharashtra
• Vacancies: 20
• Work type: On-site
• Timings: Day Rotational Shift | One Rotational Week Off
• Job type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Direct Source reviews applications regularly.