Inbound- Email Blended Process With...

Direct source wants to bring on an Inbound- Email Blended Process With... for its Airoli, Mumbai team. Freshers can apply. You can earn up to ₹22,000/month. 20 candidates will be hired for this role.

Note from the employer

*Opening For Hdfc Ib Blended ( 50% Inbound 50% Email ) Pilot Batch (Airol Location)* *Hsc & Graduate Fresher Or Experience Both Can Apply.*Shift Timing : 9.30 To 6.30 & 10 To 7.* *.With Rotational Offfresher Salary 15K In Hand Experience 17K In Hand Ctc 22K.With Pf *19K In Hand 22K Ctc Without Pf* *Average English Required V3. Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Basic English
• Freshers can apply
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Key responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Compensation

The salary for this role is ₹15,000 – ₹22,000 per month.

Job details

• Work location: Airoli, Mumbai, Maharashtra
• Openings: 20
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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