Inbound Outbound Process

Direct Source is hiring an Inbound Outbound Process in Thane West, Mumbai. 20 candidates will be hired for this role. You can earn up to ₹20,000/month. Freshers can apply.

In the employer’s words

Simple Telecalling Jobs For Inbound Outbound Process. Type : Domestic, Inbound, Outbound | Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada and Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound, Outbound
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• Someone polite and calm under pressure

Pay and perks

The salary for this role is ₹14,000 – ₹20,000 per month.

What you will do

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA

Position details

• Location: Thane West, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 20
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Direct Source reviews applications regularly.