Inbound Pure Customer Service

A new Inbound Pure Customer Service role is open at Direct Source, Thane, Mumbai. You can earn up to ₹22,000/month. 30 candidates will be hired for this role.

Employer’s description

Hiring Godrej Inboundposition:- Inbound Pure Customer Servicelocation:- Etpl- Thane Centralized Pick Up & Drop From Thane Station Graduation Mandateversant 4 Good Commsimmediate Joinerssalary :- 22 In-Hand Shift Timings:- 10 Am To 7 Pm1 Rotational Off. Languages : English

Compensation

The salary for this role is ₹22,000 per month.

What we are looking for

• Freshers are welcome to apply
• Graduate or equivalent
• Comfortable with English
• Basic English
• Freshers can apply
• Languages: English

Your responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Position details

• Location: Thane, Mumbai, Maharashtra
• Vacancies: 30
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Job type: Full time
• Work type: Office-based
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

Ready to start? Upload your resume and apply to Direct Source today.