International Blended Customer Serv...

A new International Blended Customer Serv... role is open at Direct Source, Malad West, Mumbai. You can earn up to ₹30,000/month. There are 30 open positions.

Note from the employer

21/08, 20:52 Hr Muskan Malik: *Opening For Kotak Collection Process Hardcore Recovery Of Defaulter Customer Criteria*Hsc Passed With 6Th Month Experience In Collection*Should Be Able To Take Work Pressure And Should Be Able To Take Pressure*Shift Timing : 9Am To 6Pm *Salary 13K To 18K Net + Incentive ( Depending Upon Experience)*Month End Free Job. 1 - 2 Years Experience Compulsory. | Type : International, Domestic | Languages : Hindi, English

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi and International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Domestic
• Languages: Hindi, English
• You are calm under pressure and polite

Compensation

You will be paid ₹20,000 – ₹30,000 per month.

What you will do

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You'll log every interaction and its outcome in the support system.
• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Work location: Malad West, Mumbai, Maharashtra
• Openings: 30
• Employment type: Full time
• Timings: Night rotational shift no pick up drop available candidate should have a bike
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Direct Source.