International Voice Process Agent

Direct source is looking for an International Voice Process Agent to join its team in Vikhroli, Mumbai. Salary is up to ₹50,000/month. 5 candidates will be hired for this role.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Inbound | Languages : Hindi, English

What you get

Salary: ₹40,000 – ₹50,000 per month, based on skills and experience.

Your responsibilities

As an International Voice Process Agent, your work will include:

• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Who can apply

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, Hindi, Inbound, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: Hindi, English
• You are calm under pressure and customer-first

Job details

• Work location: Vikhroli, Mumbai, Maharashtra
• Timings: Night shift and rotational weekoff
• Vacancies: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Direct source.