Job Opening Customer Service Execu...

Looking for a Job Opening Customer Service Execu... role in Juinagar, Mumbai? Direct Source is hiring now. There are 30 open positions. You can earn up to ₹27,000/month.

Employer’s description

Job Opening Customer Service Executive (V5)Process :- *Credit Card - Lob :- Inbound Voice- Client: Bfsi - Unity (Banking Process)- Location: Turbhe(Juinagar), Navi Mumbairequirements:- Minimum 1 Year Experience In Customer Service (Bpo / Voice Process)*Graduate Only*- Good Communication Skills (Versant Level 5)Salary: 32,500 Ctc27. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound, Mutual Funds | Languages : Gujarati, Malayalam, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

What the job involves

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Compensation

You will be paid ₹27,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada and Malayalam
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound, Mutual Funds
• Languages: Gujarati, Malayalam, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• A calm under pressure, customer-first attitude

Position details

• Location: Juinagar, Mumbai, Maharashtra
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 30

Apply today and take the next step in your career with Direct Source.