Jsw Customer Service Process

Direct Source is looking for a Jsw Customer Service Process to join its team in Bhandup West, Mumbai. The team is filling 10 vacancies. Freshers can apply. Salary is up to ₹19,000/month.

Employer’s description

Opening For Jsw Simple Inbound Process ( Bhandup Location 15 Min From Station) Required Good English, Telugu.Freshers Graduation Completed Will Do Hsc Passed Required With Any Calling Experience Both Will Dosalary 19000 Ctc 18100 Inhandshift Timing- 9Am To 6Pm/ 10Am To 7Pm/ 11Am To 8Pm. All Rotational Off. Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Salary and benefits

Compensation: ₹18,000 – ₹19,000 per month.

What the job involves

In this role, you will:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.

Requirements

• Freshers are welcome to apply
• Graduate or equivalent
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada and Malayalam
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are patient and calm under pressure

Job details

• Job location: Bhandup West, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 10
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Job type: Full time
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Direct Source.