Kotak 811 Calling

Join Direct Source as a Kotak 811 Calling in Thane, Mumbai. 15 candidates will be hired for this role. No experience? You can still apply. The pay goes up to ₹19,000/month.

What the job involves

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Salary

You will be paid ₹15,000 – ₹19,000 per month.

Who can apply

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Active listening, Typing speed, CRM tools and Complaint handling
• Basic English
• Freshers can apply
• You are calm under pressure and patient

Quick facts

• Job location: Thane, Mumbai, Maharashtra
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work type: On-site
• Employment type: Full time
• Vacancies: 15

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