Kotak Collection Calling Process

Direct Source has an opening for a Kotak Collection Calling Process based in Malad West, Mumbai. The pay goes up to ₹18,000/month. No experience? You can still apply. 30 candidates will be hired for this role.

Employer’s description

*Opening For Kotak Collection Process Hardcore Recovery Of Defaulter Customer Criteria*Hsc Passed With 6Th Month Experience In Collection*Should Be Able To Take Work Pressure And Should Be Able To Take Pressure*Shift Timing : 9Am To 6Pm *Salary 13K To 18K Net + Incentive ( Depending Upon Experience)*Month End Sunday Working* Free Job Direct Company. Type : Domestic, Outbound | Languages : Malayalam, Gujarati, Tamil, Telugu, Kannada, Bengali, Hindi, English

What you will do

• You will log every interaction and its outcome in the support system.
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• You'll resolve queries and complaints with patience and accuracy.

Salary

The salary for this role is ₹14,000 – ₹18,000 per month.

What we are looking for

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam and Outbound
• Basic English
• Freshers can apply
• Type: Domestic, Outbound
• Languages: Malayalam, Gujarati, Tamil, Telugu, Kannada, Bengali, Hindi, English
• Someone calm under pressure and polite

Position details

• Job location: Malad West, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30
• Work mode: Office-based
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Direct Source.