Kotak Collection Process Executive

A new Kotak Collection Process Executive role is open at Direct Source, Malad West, Mumbai. The pay goes up to ₹18,000/month. 30 candidates will be hired for this role. Freshers can apply.

Note from the employer

Opening For Kotak Collection Process Hardcore Recovery Of Defaulter Customer Criteriahsc Passed With 6Th Month Experience In Collectionshould Be Able To Take Work Pressure And Should Be Able To Take Pressureshift Timing : 9Am To 6Pm Salary 13K To 18K Net Incentive ( Depending Upon Experience)Month End Sunday Working Easy Selection Immediate Joining Free Job Direct Company. Type : Domestic | Languages : English, Hindi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Day-to-day work

As a Kotak Collection Process Executive, your work will include:

• Meet quality, call-handling and satisfaction targets.
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.

Requirements

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam, Tamil
• Basic English
• Freshers can apply
• Type: Domestic
• Languages: English, Hindi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Salary

Salary: ₹13,000 – ₹18,000 per month, based on skills and experience.

Position details

• Work location: Malad West, Mumbai, Maharashtra
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Openings: 30
• Work mode: Work from office
• Employment type: Full time

Ready to start? Upload your resume and apply to Direct Source today.