Kotak Collection Process Executive

Direct Source is looking for a Kotak Collection Process Executive to join its team in Malad West, Mumbai. You can earn up to ₹18,000/month. The team is filling 30 vacancies.

Note from the employer

Opening For Kotak Collection Process Hardcore Recovery Of Defaulter Customer Criteriahsc Passed With 6Th Month Experience In Collectionshould Be Able To Take Work Pressure And Should Be Able To Take Pressureshift Timing : 9Am To 6Pm Salary 13K To 18K Net Incentive ( Depending Upon Experience)Month End Sunday Working Easy Selection Immediate Joining Free Job Direct Company. Type : Domestic, Outbound | Languages : English, Hindi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Key responsibilities

• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system

Salary and benefits

The salary for this role is ₹13,000 – ₹18,000 per month.

Requirements

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam, Outbound
• Basic English
• Freshers can apply
• Type: Domestic, Outbound
• Languages: English, Hindi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are customer-first and patient

Job details

• Location: Malad West, Mumbai, Maharashtra
• Work type: Work from office
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Job type: Full time
• Openings: 30
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

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