Kotak Collection Process Executive

A new Kotak Collection Process Executive role is open at Direct Source, Malad West, Mumbai. No experience? You can still apply. Salary is up to ₹18,000/month. 30 candidates will be hired for this role.

In the employer’s words

Opening For Kotak Collection Process Hardcore Recovery Of Defaulter Customer Criteriahsc Passed With 6Th Month Experience In Collectionshould Be Able To Take Work Pressure And Should Be Able To Take Pressureshift Timing : 9Am To 6Pm Salary 13K To 18K Net Incentive ( Depending Upon Experience)Month End Sunday Working Easy Selection Immediate Joining Free Job Direct Company. Type : Domestic | Languages : English, Hindi, Kannada, Bengali, Telugu, Tamil, Malayalam

Day-to-day work

• Log every interaction and its outcome in the support system
• You'll identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of Bengali, Domestic, English, Hindi, Kannada, Malayalam, Tamil and Telugu
• Basic English
• Freshers can apply
• Type: Domestic
• Languages: English, Hindi, Kannada, Bengali, Telugu, Tamil, Malayalam
• You are patient and customer-first

What you get

Salary: ₹13,000 – ₹18,000 per month, based on skills and experience.

Quick facts

• Work location: Malad West, Mumbai, Maharashtra
• Openings: 30
• Work mode: On-site
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time
• Working hours: 09:30 am - 6:30pm | Monday to Saturday

Apply today and take the next step in your career with Direct Source.