Kotak Soft Calling

Direct Source is hiring a Kotak Soft Calling in Kanjurmarg, Mumbai. Great for first-time job seekers. There are 15 open positions. The pay goes up to ₹20,000/month.

Employer’s description

No Charges. Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Tamil, Gujarati, Malayalam

What you get

Compensation: ₹15,000 – ₹20,000 per month.

Key responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Eligibility

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Basic English
• Freshers can apply
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Tamil, Gujarati, Malayalam
• Someone calm under pressure and customer-first

Position details

• Job location: Kanjurmarg, Mumbai, Maharashtra
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Openings: 15

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