Kt Banking Customer Service Process

A new Kt Banking Customer Service Process role is open at Direct Source, Thane West, Mumbai. The team is filling 15 vacancies. Salary is up to ₹21,000/month. No experience? You can still apply.

In the employer’s words

Kt Banking Customer Service Process No Target No Presure Easy Selection Only One Round Interview Attractive Salary Need Basic English Fresher & Experience Both Are Welcome Need 12Passed/Graduate Shift Timing 9:30 To 6:30 Sunday Fixed Off Training Paid First Day Salalry No Charges For Joining Free Pickup From Thane Station Easy Selection Hai Friends Grab This. Type : Domestic | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Who can apply

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam and Marathi
• Basic English
• Freshers can apply
• Type: Domestic
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• Someone patient and calm under pressure

Salary

The salary for this role is ₹16,000 – ₹21,000 per month.

What you will do

• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Job location: Thane West, Mumbai, Maharashtra
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Work type: Work from office
• Employment type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 15

Interested? Apply now on BetterJobs with your resume — Direct Source reviews applications regularly.