Mgl Email And Chat Process

Direct source is looking for a Mgl Email And Chat Process to join its team in Thane West, Mumbai. 30 candidates will be hired for this role. The pay goes up to ₹20,500/month.

Employer’s description

Opening For Mgl (Email And Chat) Process In Thane Kapurbavdi Location (Pick And Drop Available)Hsc With 1 Year Email Experience On Paper. Shift Timing 9 Am To 6 Pm With Sunday Fixed Off.Excellent English Communication Required.Salary 19000 In-Hand.Easy Selection. 1 - 2 Years Experience Compulsory. | Type : Domestic

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Domestic
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Someone customer-first and polite

What you will do

In this role, you will:

• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant.
• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Compensation

You will be paid ₹19,000 – ₹20,500 per month.

Position details

• Work location: Thane West, Mumbai, Maharashtra
• Openings: 30
• Job type: Full time
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Work type: Work from office
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Direct source reviews applications regularly.