One Assist Customer Service Inbound

A new One Assist Customer Service Inbound role is open at Direct Source, Thane West, Mumbai. Freshers can apply. 30 candidates will be hired for this role. Salary is up to ₹18,000/month.

In the employer’s words

Opening For One Assist Inbound Customer Service Process ( Thane Majiwada Etpl Tower Location 20 Min From Station Thane ) Pick Drop Facility From Thane Stationabove Average To Good English Communication Required( V3 Plus To V4 Quality Fresher Will Do. Salary 16000 To 18000 Inhand 12Th Pass.Shift Day Rotational Of 9 Hours . One Rotational Off. Easy Selection. Salary Start From Day One. Salary Date Is 1St Of Every Month Easy Selection Immediate Joining Free Job Direct Company. Type : Inbound, Domestic | Languages : English, Hindi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: English, Hindi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Key responsibilities

As an One Assist Customer Service Inbound, your work will include:

• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Salary and benefits

The salary for this role is ₹16,000 – ₹18,000 per month.

Quick facts

• Work location: Thane West, Mumbai, Maharashtra
• Employment type: Full time
• Working hours: Day rotational shift one rotational week off
• Work type: Work from office
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 30

If this job suits you, apply now — shortlisted candidates will be contacted by Direct Source.