One Assist Inbound Customer Service

Direct source wants to bring on an One Assist Inbound Customer Service for its Thane, Mumbai team. The team is filling 13 vacancies. Salary is up to ₹18,000/month. Great for first-time job seekers.

Employer’s description

Opening For One Assist Inbound Customer Service Process Thane Majiwada Location Pickup And Drop Up Facility Available From Station Above And Average To Good English Communication Required Freshers Will Do Salary Upto 16K To 18K Inhand Hsc Pass Easy Selection Process. Type : Inbound, Outbound, Domestic, Sales | Languages : Malayalam, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Requirements

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, Domestic, English, Hindi, Inbound, Kannada, Malayalam and Marathi
• Basic English
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Domestic, Sales
• Languages: Malayalam, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• Someone calm under pressure and patient

Your responsibilities

In this role, you will:

• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You will meet quality, call-handling and satisfaction targets.

Salary

You will be paid ₹16,000 – ₹18,000 per month.

Job details

• Job location: Thane, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 13
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Direct source reviews applications regularly.