Pure Customer Service Calling

Start your next role as a Pure Customer Service Calling with Direct Source in Kanjurmarg, Mumbai. Freshers can apply. The pay goes up to ₹18,000/month. The team is filling 20 vacancies.

Note from the employer

Simple Customer Service Calling For Inbound Outbound Process. Type : Inbound, Domestic | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

What you get

Compensation: ₹14,000 – ₹18,000 per month.

Day-to-day work

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Eligibility

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• Someone customer-first and patient

Quick facts

• Work location: Kanjurmarg, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 20
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Direct Source reviews applications regularly.