Pure Customer Service Calling

Direct Source has an opening for a Pure Customer Service Calling based in Airoli, Mumbai. 20 candidates will be hired for this role. You can earn up to ₹22,000/month.

Note from the employer

Simple Customer Service Calling For Inbound Process. Type : Domestic, Inbound | Languages : Gujarati, Bengali, Telugu, Malayalam, Tamil, Kannada, Marathi, Hindi, English

Roles and responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You will log every interaction and its outcome in the support system.

What we are looking for

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: Gujarati, Bengali, Telugu, Malayalam, Tamil, Kannada, Marathi, Hindi, English
• Someone polite and customer-first

Salary and benefits

You will be paid ₹16,000 – ₹22,000 per month.

Job details

• Location: Airoli, Mumbai, Maharashtra
• Vacancies: 20
• Employment type: Full time
• Work mode: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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