Pure Customer Service Calling

Direct Source wants to bring on a Pure Customer Service Calling for its Airoli, Mumbai team. 20 candidates will be hired for this role. The pay goes up to ₹18,000/month.

Employer’s description

Simple Customer Service Calling For Inbound Process. Type : Domestic, Inbound | Languages : Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Roles and responsibilities

• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant

What we are looking for

• Open to freshers
• Graduate or equivalent
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Marathi
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• You are patient and polite

Salary and benefits

The salary for this role is ₹15,000 – ₹18,000 per month.

Quick facts

• Location: Airoli, Mumbai, Maharashtra
• Vacancies: 20
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Direct Source reviews applications regularly.