Pure Customer Service Calling

Looking for a Pure Customer Service Calling role in Ghansoli, Mumbai? Direct Source is hiring now. No experience? You can still apply. 20 candidates will be hired for this role. Salary is up to ₹16,000/month.

Employer’s description

Simple Customer Service Calling For Inbound Process. Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Pay and perks

Compensation: ₹15,000 – ₹16,000 per month.

Eligibility

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• Someone polite and customer-first

Your responsibilities

• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Job details

• Job location: Ghansoli, Mumbai, Maharashtra
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time
• Openings: 20
• Work mode: On-site
• Interview: 11:00 am - 4:00pm | Monday to Saturday

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