Pure Customer Service Calling

Direct Source wants to bring on a Pure Customer Service Calling for its Ghansoli, Mumbai team. You can earn up to ₹16,000/month. 20 candidates will be hired for this role.

Note from the employer

Simple Customer Service Calling For Inbound Process. Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Pay and perks

You will be paid ₹14,000 – ₹16,000 per month.

Your responsibilities

As a Pure Customer Service Calling, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Candidate profile

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada and Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• Someone polite and customer-first

Job details

• Job location: Ghansoli, Mumbai, Maharashtra
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 20
• Work type: Office-based
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time

Ready to start? Upload your resume and apply to Direct Source today.