Pure Customer Service

Direct Source wants to bring on a Pure Customer Service for its Ghansoli, Mumbai team. The pay goes up to ₹18,000/month. There are 15 open positions. Great for first-time job seekers.

What the job involves

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with Verbal communication, Active listening, Typing speed, CRM tools
• Basic English
• Freshers can apply
• Someone patient and polite

What you get

The salary for this role is ₹13,000 – ₹18,000 per month.

Job details

• Job location: Ghansoli, Mumbai, Maharashtra
• Employment type: Full time
• Work type: Work from office
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 15

Interested? Apply now on BetterJobs with your resume — Direct Source reviews applications regularly.