Pure Customer Service

Direct Source is looking for a Pure Customer Service to join its team in Ghansoli, Mumbai. 30 candidates will be hired for this role. Freshers can apply. Salary is up to ₹18,000/month.

In the employer’s words

Pure Customer Service Process Easy Selection Free Of Cost Job Nearby By Station. Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada and Malayalam
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• A customer-first, patient attitude

What you get

Compensation: ₹14,000 – ₹18,000 per month.

Day-to-day work

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Position details

• Job location: Ghansoli, Mumbai, Maharashtra
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based
• Vacancies: 30
• Interview: 11:00 am - 4:00pm | Monday to Saturday

Ready to start? Upload your resume and apply to Direct Source today.