Sbi Customer Service Executive In

Direct Source wants to bring on a Sbi Customer Service Executive In for its Rabale, Mumbai team. The pay goes up to ₹20,000/month. There are 30 open positions.

Employer’s description

Opening For Sbi Ib (Inbound Customer Service) Calling Process Rabale Location Walkable From Stationhsc/Graduation Plus 1 Year On Paper Any Calling Experience. Salary 19000 To 20000 Inhand . No Pf Average English Required V3Shifts-Female: 8Am -8Pm (9Hrs)Male: 8Am - 11Pm(Rotational)Day Shift 9.30 Am To 7Pm . One Rotational Off. Salary Starts From Day One. Salary Date Is 1St Of Every Month. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : English, Hindi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy.
• You'll handle inbound and outbound customer calls, chats or emails.
• You will escalate complex cases to the right team within the SLA.

Salary and benefits

You will be paid ₹18,000 – ₹20,000 per month.

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam, Tamil
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: English, Hindi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• Someone customer-first and patient

Quick facts

• Work location: Rabale, Mumbai, Maharashtra
• Vacancies: 30
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Direct Source.