Sbi Customer Service Executive

Direct Source is looking for a Sbi Customer Service Executive to join its team in Malad West, Mumbai. There are 30 open positions. No experience? You can still apply. Salary is up to ₹25,000/month.

Note from the employer

Process: Sbi Inbound Required Count : 30Process Details: Inbound Process Prior Experience : Graduate Fresherctc - 18 Ctc Graduate With 6 Months Experience (Veti 5 Quality)Ctc : 25 Ctc Shift Timing: Rotational Shift For Boys And Girls For Day Shift Any One Week Off Excellent Communication Skills Easy Selection Immediate Joining Free Job Direct Company. Type : Domestic | Languages : English, Hindi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Day-to-day work

• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Requirements

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam, Tamil
• Good English
• Freshers can apply
• Type: Domestic
• Languages: English, Hindi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• A customer-first, calm under pressure attitude

Compensation

Compensation: ₹18,000 – ₹25,000 per month.

Position details

• Job location: Malad West, Mumbai, Maharashtra
• Vacancies: 30
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Interview: 11:00 am - 4:00pm | Monday to Saturday

Ready to start? Upload your resume and apply to Direct Source today.