Simple Customer Service Calling

Looking for a Simple Customer Service Calling role in Koparkhairne, Mumbai? Direct Source is hiring now. The pay goes up to ₹20,000/month. The team is filling 20 vacancies.

Note from the employer

Simple Customer Service Calling For Inbound Process. Type : Domestic, Inbound | Languages : Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Salary and benefits

Compensation: ₹16,000 – ₹20,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Bengali, Domestic, Gujarati, Inbound, Kannada, Malayalam, Marathi and Punjabi
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• A calm under pressure, customer-first attitude

What the job involves

In this role, you will:

• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system

Job details

• Location: Koparkhairne, Mumbai, Maharashtra
• Vacancies: 20
• Employment type: Full time
• Work type: Office-based
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Working hours: 09:30 am - 6:30pm | Monday to Saturday

Click Apply to send your profile to Direct Source. It takes less than a minute.