Simple Customer Service Calling

A new Simple Customer Service Calling role is open at Direct Source, Airoli, Mumbai. The pay goes up to ₹16,000/month. 20 candidates will be hired for this role.

In the employer’s words

Simple Customer Service Calling For Inbound Process. Type : Domestic, Inbound | Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Salary

The salary for this role is ₹14,000 – ₹16,000 per month.

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

What you will do

As a Simple Customer Service Calling, your work will include:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Quick facts

• Work location: Airoli, Mumbai, Maharashtra
• Job type: Full time
• Openings: 20
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Direct Source today.