Simple Customer Service Calling

Direct Source has an opening for a Simple Customer Service Calling based in Thane West, Mumbai. You can earn up to ₹20,000/month. The team is filling 20 vacancies.

Note from the employer

Simple Customer Service Calling For Inbound Process. Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Day-to-day work

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.

Candidate profile

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• A customer-first, calm under pressure attitude

Salary

The salary for this role is ₹16,000 – ₹20,000 per month.

Position details

• Location: Thane West, Mumbai, Maharashtra
• Employment type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Office-based
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Vacancies: 20

If this job suits you, apply now — shortlisted candidates will be contacted by Direct Source.