Simple Customer Service Calling

Direct Source is looking for a Simple Customer Service Calling to join its team in Thane, Mumbai. Salary is up to ₹20,000/month. Great for first-time job seekers. The team is filling 20 vacancies.

In the employer’s words

Simple Customer Service Calling For Inbound Process. Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Candidate profile

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada and Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

What you get

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

What you will do

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Job at a glance

• Location: Thane, Mumbai, Maharashtra
• Openings: 20
• Employment type: Full time
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Office-based
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

Ready to start? Upload your resume and apply to Direct Source today.