Simple Customer Service Calling

Direct Source wants to bring on a Simple Customer Service Calling for its Airoli West, Mumbai team. There are 20 open positions. Freshers can apply. The pay goes up to ₹18,000/month.

Note from the employer

Simple Customer Service Calling For Inbound Process. Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Skills and qualifications

• Open to freshers
• Education: 12th Pass
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada and Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• A calm under pressure, customer-first attitude

Roles and responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails

What you get

The salary for this role is ₹15,000 – ₹18,000 per month.

Quick facts

• Job location: Airoli West, Mumbai, Maharashtra
• Employment type: Full time
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Vacancies: 20
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work type: Work from office

Apply today and take the next step in your career with Direct Source.