Simple Customer Service Calling

Looking for a Simple Customer Service Calling role in Thane West, Mumbai? Direct Source is hiring now. There are 20 open positions. No experience? You can still apply. The pay goes up to ₹16,000/month.

Employer’s description

Simple Customer Service For Inbound Process. Type : Domestic, Inbound | Languages : Malayalam, Bengali, Gujarati, Telugu, Tamil, Punjabi, Kannada, Marathi, Hindi, English

Salary

The salary for this role is ₹15,000 – ₹16,000 per month.

Skills and qualifications

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada and Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: Malayalam, Bengali, Gujarati, Telugu, Tamil, Punjabi, Kannada, Marathi, Hindi, English
• Someone polite and customer-first

Roles and responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Position details

• Job location: Thane West, Mumbai, Maharashtra
• Openings: 20
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

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