Simple Customer Service

Direct Source is looking for a Simple Customer Service to join its team in Thane, Mumbai. Freshers can apply. You can earn up to ₹18,000/month. There are 20 open positions.

In the employer’s words

Aglius Ib Process Customer Service Executive Healthcare Appointment Booking Process Salary: 16,K To 18K Shifts (Rotational): 7:00 Am 4:00 Pm 1:00 Pm 10:00 Pm Week Off: Rotational Openings: General (English/Hindi) 20 Openings Eligibility Criteria: Immediate Joiners Preferred Freshers & Experienced Candidates Can Apply No College Pursuing Candidates Candidates Should Be Comfortable With Rotational Shifts Immediate Joiners Preferred. Type : Domestic | Languages : English, Hindi

Pay and perks

The salary for this role is ₹16,000 – ₹18,000 per month.

Day-to-day work

• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Hindi
• Good English
• Freshers can apply
• Type: Domestic
• Languages: English, Hindi
• You are polite and customer-first

Job details

• Location: Thane, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Shift: 07am - 4pm | Monday to Saturday
• Openings: 20
• Work mode: Office-based
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Direct Source reviews applications regularly.