Simple Customer Service Inbound

Start your next role as a Simple Customer Service Inbound with Direct Source in Turbhe, Mumbai. 22 candidates will be hired for this role. You can earn up to ₹27,000/month.

Note from the employer

Receiving Simple Inbound Calls From Customer..Solving Der Queries On Phone Giving Resolution To Them On Call. 1 - 2 Years Experience Compulsory. | Languages : Kannada, Bengali, Malayalam, Telugu, Tamil, Gujarati, Punjabi, Marathi, Hindi, English

What you will do

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Salary

You will be paid ₹25,000 – ₹27,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi and Punjabi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Kannada, Bengali, Malayalam, Telugu, Tamil, Gujarati, Punjabi, Marathi, Hindi, English
• Someone patient and customer-first

Job at a glance

• Location: Turbhe, Mumbai, Maharashtra
• Employment type: Full time
• Openings: 22
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Direct Source today.