Simple Customer Service Process

Direct Source is looking for a Simple Customer Service Process to join its team in Koparkhairne, Mumbai. The pay goes up to ₹20,000/month. 30 candidates will be hired for this role.

Employer’s description

Simple Customer Service Process Easy Selection Free Of Cost Job Nearby Station No Target No Pressure. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : English, Marathi, Hindi

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: Domestic, English, Hindi, Inbound, Marathi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: English, Marathi, Hindi
• Someone customer-first and calm under pressure

Compensation

You will be paid ₹18,000 – ₹20,000 per month.

Day-to-day work

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets.

Job at a glance

• Location: Koparkhairne, Mumbai, Maharashtra
• Work mode: Work from office
• Job type: Full time
• Vacancies: 30
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Direct Source. It takes less than a minute.